as a Divisional Commander (still) I find it was a good move.
I can now often get to what is troubling them after the official debrief by changing Hats so to speak.
When things are bad and the only contact with the outside world is the comms officers they are under a lot of strain, without really knowing what is happening other than the messages they pass.
A large part of moving on, after bad experiences is being able to talk about it
in a neutral situation.
Also I have found that it was the right choice, as I am also able to be an ear for, and able to support spiritually some of the people in the community most affected.